1. About this policy
VeloBridge (ABN 45 231 234 782) (“VeloBridge”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way.
We handle personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, hold, use, and disclose personal information through our website at velobridge.com.au (the “Site”) and in the course of providing our services.
2. What is personal information
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.
3. What personal information we collect
We collect only the personal information we reasonably need to operate our business and respond to you. This typically includes:
- Contact details you submit through our enquiry form, namely your first name, last name, email address, and the content of any message you send us;
- Correspondence and information you provide when you contact us by email or otherwise communicate with us;
- Technical and usage data automatically collected when you visit the Site, such as your IP address, browser type, device information, pages viewed, and the dates and times of your visits, collected via cookies and similar technologies (see section 7).
We do not intentionally collect sensitive information (such as health, racial, political or biometric information) through the Site. Please do not send us sensitive information unless we specifically request it.
4. How we collect personal information
We collect personal information:
- directly from you when you complete the enquiry form on the Site, email us, or otherwise interact with us;
- automatically through cookies and analytics technologies when you use the Site; and
- from third parties only where you have consented or would reasonably expect us to do so.
Where it is lawful and practicable, you may interact with us anonymously or using a pseudonym. However, in most cases we will need your contact details to respond to an enquiry.
5. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for purposes including to:
- respond to your enquiries and provide the information or services you request;
- communicate with you about our services and your engagement with us;
- operate, maintain, improve and secure the Site;
- carry out our business administration, including invoicing and record-keeping; and
- comply with our legal obligations.
We will only use or disclose your personal information for the purpose for which it was collected, a related secondary purpose you would reasonably expect, or where you have consented or we are otherwise permitted or required by law.
6. Direct marketing
We may, from time to time, send you information about our services that we think may be of interest to you. We will only do so where permitted under the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth). Every commercial electronic message we send will identify us and include a functional unsubscribe facility. You can opt out of marketing communications at any time by using that facility or by contacting us using the details in section 13. We do not sell personal information.
7. Cookies and analytics
Our Site uses cookies and similar technologies. Cookies are small data files placed on your device that help the Site function, remember your preferences, and understand how the Site is used. Our hosting provider, Cloudflare, may set essential cookies that are required for the Site to operate and to keep it secure. The Site may also use functional or analytics cookies.
You can set your browser to refuse some or all cookies, or to alert you when cookies are being used. If you disable cookies, some parts of the Site may not function properly.
For more information about how Cloudflare uses cookies and handles data, please refer to Cloudflare’s privacy and cookie notices at www.cloudflare.com.
8. Disclosure of personal information
We may disclose your personal information to:
- our service providers and contractors who help us operate our business and the Site, including our website hosting provider (Cloudflare) and our email and IT service providers, who are authorised to use it only for the purposes for which we engage them;
- our professional advisers, such as accountants and lawyers, where reasonably necessary; and
- government agencies, regulators or other parties where required or authorised by law.
We do not sell, rent or trade your personal information.
9. Overseas disclosure
Our Site is hosted using Cloudflare Pages. Cloudflare operates a global network and may store or process data on servers located outside Australia, including in the United States and other countries in which Cloudflare operates. Other service providers we use may also store or process data overseas. By using the Site and submitting your information, you acknowledge that your personal information may be stored or processed outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
10. Security of personal information
We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include using reputable platform and security providers, restricting access to information, and maintaining appropriate operational practices. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Retention of personal information
We retain personal information only for as long as it is needed for the purposes described in this policy, or as required to meet our legal, accounting or record-keeping obligations. When personal information is no longer required, we take reasonable steps to destroy or de-identify it.
12. Accessing and correcting your personal information
You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us using the details in section 13. We will respond within a reasonable time. There is generally no charge for making a request, although we may charge a reasonable fee for retrieving information in some cases. We may need to verify your identity before providing access.
13. Contact us and complaints
If you have any questions about this policy, wish to access or correct your information, or want to make a privacy complaint, please contact us:
VeloBridge
Email: info@velobridge.com.au
Sydney, NSW, Australia
We will acknowledge your complaint and aim to respond within a reasonable time, usually within 30 days. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The current version will always be available on the Site, and the “Last updated” date above will indicate when it was most recently revised. We encourage you to review it periodically.